We want you to be totally satisfied with your order; however, we understand if a product doesn't work out and want to make the return as painless as possible. Naturally, we cannot take returns on overly used products or products purchased outside of our 30-day return window. Please also note that we are not able to accept exchanges of products at this time. Unfortunately, at this time, we do not offer website credit for gift returns. All gift returns will be credited to the credit card of the gift purchaser upon receipt of the return. Online purchases made between the dates of 11/20/23 - 12/15/23 are eligible for return by 1/15/24. Purchases made after these dates must be returned within 30 days of the delivery date to receive a refund for your return. 

For domestic orders, please initiate your return by using our self-service return portal Initiate Return. You will receive a refund for only the item(s) returned. Original shipping costs are not refunded on returned items. Please include a copy of the original order confirmation in the package. Your refund will be issued to the original form of payment within 7-10 business days of the notification email sent to you, acknowledging your return has been processed.

For International customers, shipping costs associated with the return will not be reimbursed. You will receive a refund for only the item(s) returned. Original shipping costs are not refunded on returned items. Your refund will be issued to the original form of payment within 7-10 business days of the notification email sent to you, acknowledging your return has been processed. Please initiate your return request by clicking Here.

Only items purchased on Anastasiabeverlyhills.com will be accepted. If your items were purchased at an authorized retailer, please contact that retailer directly to arrange for a return. Items purchased on Anastasiabeverlyhills.com cannot be returned or exchanged at retailers that sell Anastasia Beverly Hills, LLC Cosmetics.

All returns should be mailed to:

Anastasia Beverly Hills, LLC
Attention: Returns Processing
4638 E. Shelby Drive
Memphis, TN 38118
United States

Please include a copy of the original order confirmation in the package.